Production!!

Well, the implementation of the "special project" went without any hitches, sort of.

It did not take long to realize that something was not right. The tickets were going in as me (I'm the default if the code can't look up the user in our corporate directory).

I quickly fixed the problem (talk about pulling code out of your *ss), and then had to go and change the tickets to their rightful owner.

Otherwise, it was a sucess. After a day, there were 20+ tickets that were processed. So, at this rate, it will double what tickets the Service Desk reported. My guess is, since it is via email to them and they have no SLAs on email, they are only reporting those tickets they create and not the requests coming into them.

Anyway, time will tell...